Refund and Returns Policy for Digiwolrd.store
Overview
Our refund and returns policy is tailored specifically for the digital nature of our business. Because Digiwolrd.store provides immediate access to premium digital assets—including WordPress, Elementor, and SEO Masterclasses—our policy differs from traditional physical retail stores.
Our standard policy lasts 14 days from the date of purchase. If 14 days have passed since your transaction, we cannot offer you a refund or exchange under any circumstances.
To be eligible for a refund on a digital product, the item must meet specific criteria regarding access and usage. Because digital files can be copied and cannot be physically returned, we must protect the intellectual property of our masterclasses.
Exemptions from Refunds:
Standard « change of mind » returns are not accepted for digital goods once they have been accessed or downloaded. We do not accept refund requests based on:
Lack of time to complete the masterclass.
Purchasing the wrong masterclass and completing the download.
Incompatibility with third-party software not mentioned in the course requirements.
Additional non-refundable items:
Gift cards for the store.
Any downloadable software, plugin, or template included within the courses once accessed.
Promotional bundle purchases.
To complete your refund request, we require a receipt or proof of purchase, which is automatically generated by our payment processor (Lemon Squeezy) at the time of your order.
There are certain situations where refunds (full or partial) may be granted:
Duplicate Purchases: If you accidentally purchased the same masterclass twice, we will refund the duplicate transaction.
Unaccessed Content: If you purchased a masterclass but our system logs verify that you have never logged in, accessed, or downloaded any of the materials.
Technical Failure: If the files are corrupted or the hosting platform fails to deliver the content, and our technical support team is unable to resolve the issue for you within 48 hours.
Refunds
Once your refund request is received via email, our team will inspect your account activity and download logs to verify eligibility. We will send you an email to notify you that we have received your request, along with the approval or rejection of your refund based on our digital usage terms.
If you are approved, your refund will be processed directly through our Merchant of Record, Lemon Squeezy. A credit will automatically be applied to your credit card, PayPal account, or original method of payment.
Late or missing refunds
If you haven’t received an approved refund yet, please follow these steps:
First, check your bank or PayPal account again.
Then, contact your credit card company. It may take up to 5–10 business days before your refund is officially posted to your statement.
Next, contact your bank. There is often some processing time (specifically for international transactions) before a refund is cleared.
If you’ve done all of this and you still have not received your refund, please contact us at [Your Support Email].
Sale items
Only regular-priced masterclasses and courses may be refunded under the eligible criteria. Sale items, discounted bundles, and products purchased using a promotional discount code cannot be refunded.
Exchanges (File Replacements)
We only replace digital items if the files provided to you are technically defective, corrupted, or outdated due to a system error. If you cannot open your masterclass files and need a working replacement, please send us an email at [Your Support Email] with a description of the error, and we will issue a fresh access link or direct file replacement immediately.
Gifts
If the digital masterclass was purchased as a gift and the access link was emailed directly to you, you will receive a digital gift credit for the value of the return (provided the course has not been accessed).
If the item wasn’t marked as a gift when purchased, or the gift giver had the order emailed to themselves to forward to you later, we will send the refund directly to the gift giver’s original payment method, and they will be notified of the transaction.
Shipping Returns (Not Applicable)
Because Digiwolrd.store exclusively sells digital masterclasses and downloadable educational materials, no physical shipping is required. You will not need to mail any physical products back to us, and no shipping costs will ever be deducted from your transactions. All deliveries are made instantly via email and secure dashboard access.
Need help?
Contact our technical support team at contact@digiwolrd.store for any questions related to course access, billing, or our refund policy.